Relief. Restore. Renew.
Smart, soothing devices designed to ease daily discomfort
Frequently Asked Questions
What is ReliefMode?
Relief Mode is an Australian wellness brand offering smart comfort tools designed to ease tension, dryness, and daily discomfort -helping you feel calm, restored, and renewed.
Who are your products designed for?
Our products are designed for anyone dealing with daily discomfort - helping you relax and recharge naturally.
Where are you located?
Our head office is located in Brisbane.
How much does shipping cost?
Shipping is free on all orders within Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia. This may be longer during festive periods.
Please note we unfortunately do not deliver to P.O Boxes.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at teamreliefmode@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.
Our Mission
At ReliefMode, our mission is simple - to help you feel comfort and ease. We curate thoughtful relief products that soothe everyday discomfort and restore calm, helping you live with greater comfort, confidence, and ease every day.
Fast, Free & Secure Shipping Australia Wide
We believe relief shouldn’t have to wait. That’s why we offer fast, free shipping on every order. Your comfort essentials are packed with care and delivered straight to your door - so you can start feeling better, sooner.